Faq

How long does shipping take?

We offer worldwide shipping. Processing time is 1-3 business days. Standard international delivery typically takes 7-15 business days. Delivery times may vary depending on your location and customs processing.

What are my shipping options?

We currently offer standard international shipping. The exact cost and estimated delivery window will be calculated and displayed at checkout before you complete your purchase.

Can I change or cancel my order?

We process orders quickly to ensure fast delivery. If you need to change or cancel your order, please contact us immediately at [email protected] with your order number. We will try our best to accommodate your request if the order has not yet been shipped.

How can I track my order?

Once your order is shipped, you will receive a confirmation email containing your tracking number and a link to track your package.

What is your return policy?

We offer a 30-day return policy from the date you receive your item. Items must be unworn, unwashed, and in their original condition with all tags attached. For hygiene reasons, certain items like final sale goods may not be eligible for return.

How do I start a return or exchange?

Please contact our customer service team at [email protected] within the return period. Include your order number and the reason for the return. We will guide you through the process and provide a return authorization and instructions.

Are return shipping costs covered?

Customers are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., wrong or defective item). We recommend using a trackable shipping service for your return.

How long does it take to process a refund?

Once we receive your returned item and inspect it, we will process your refund within 5-10 business days. The refund will be issued to your original payment method. Please note that it may take additional time for your bank or credit card company to post the refund.

How do I find the right size?

Each product page has a detailed size chart with measurements in inches and centimeters. We recommend comparing your body measurements with the chart for the best fit, as sizing can vary between our dresses, pants, and tops.

What materials are your clothes made from?

We use a variety of high-quality fabrics. The material composition (e.g., cotton, polyester, linen, elastane) is clearly listed in the product description on each item's page.

How should I care for my Hikarica garments?

Care instructions are provided on the garment's label and in the product description. We recommend following these instructions to maintain the quality and longevity of your clothing.

What payment methods do you accept?

We accept major credit cards (Visa, Mastercard, American Express), PayPal, and other secure payment methods available in your region.

Is my payment information secure?

Absolutely. Our website uses SSL encryption technology to ensure all your personal and payment information is transmitted securely. We do not store your full credit card details on our servers.

How can I contact customer service?

For any questions not answered here, please email us at [email protected]. Our team aims to respond to all inquiries within 24-48 hours during business days.

Do you have a physical store?

Hikarica is currently an online-only retailer. This allows us to offer a curated selection of dresses, pants, and tops directly to you at competitive prices.